Hanoi aims for 90% satisfaction in medical services

The Hanoi Department of Health has set a goal of achieving a 90% or higher Satisfaction Index of Public Administration Services (SIPAS) regarding medical examination and treatment for 2024.

Illustrative image (Photo: VNA)
Illustrative image (Photo: VNA)

Hanoi (VNA) – The Hanoi Department of Health has set a goal of achieving a 90% or higher Satisfaction Index of Public Administration Services (SIPAS) regarding medical examination and treatment for 2024.

To achieve this target, the department will prioritise collecting public feedback through more conferences and public dialogues. It will also increase the accessibility of suggestion boxes, online information portal, and social media platforms for residents to voice their opinions.

The department will actively measure satisfaction not only among residents, but also among organisations that interact with the healthcare system. This data collection will allow them to identify areas for improvement in hospital operations, staff professionalism, and overall service quality.

It is committed to a streamlined and efficient approach by adhering to the one-stop shop mechanism approved by the municipal People's Committee. This mechanism ensures residents can apply and obtain results for administrative procedures in a single location.

A 2023 survey showed that 83.27% of respondents were satisfied with the building and implementation of healthcare policies, reflecting a 3.74% year-on-year increase. Additionally, 82.9% of residents believed public hospitals had improved service quality while 82.71% expressed ongoing interest in healthcare policies and treatments./.

VNA

See more

At the event (Photo: VNA)

First hospital in Mekong Delta earns US AACI accreditation

Nam Can Tho University Hospital on December 15 hosted a ceremony to announce its accreditation by the American Accreditation Commission International (AACI), a US-based body, becoming the first facility in the Mekong Delta and among a select few in Vietnam to earn the distinction.

A health worker administer IPV polio vaccine to a child in Dong Thap province. (Photo: VNA)

Vietnam proactively takes polio prevention measures amid outbreak in Laos

The meeting took place following an assessment by the World Health Organisation (WHO) warning that Vietnam is facing a very high risk of polio import and re-emergence. The risk arises after neighbouring Laos officially declared a polio outbreak on October 7, following the detection of circulating vaccine-derived poliovirus type 1 (cVDPV1).

A view of the International Conference on Molecular Diagnostics in Microbiology and Diseases, organised by Rencontres du Vietnam and the International Centre for Interdisciplinary Science and Education (ICISE) in the central province of Gia Lai on December 11. (Photo: VNA)

Nearly 100 international scientists attend molecular diagnostics conference in Vietnam

The conference features almost 80 presentations across plenary sessions, parallel sessions and poster sessions, focusing on leading research trends such as point-of-care diagnostics; predictive biomarkers used to anticipate individual responses to therapy; and the development of new tools and platforms for rapid molecular-level detection and diagnosis.

Digital transformation in healthcare is being strongly promoted. (Photo: Organising Committee of the 2024 “Technology with Heart” Award, co-hosted by Vietnam News Agency and Viettel)

AI and precision medicine: Emerging prospects for Vietnam-Canada cooperation

Canada has strong experience in compiling and analysing genomic data, while Vietnam has a large population with diverse genetic structures. This complementarity can help Vietnam narrow its technological gap and enhance its capacity to treat rare diseases — an area many countries are prioritising for development.

Maternal and child healthcare in Tuyen Quang province. (Photo: VNA)

Vietnam on path to become a healthy nation

Resolution 72 not only focuses on health care but is also closely interlinked with other sectors, helping to build a solid foundation for sustainable national development and create momentum for Vietnam to “take off” and further integrate into the world.

The emergency ward at Bach Mai Hospital, Hanoi. (Photo: VNA)

Health sector targets free hospital fee for all

The total value of medical expenses not covered by the health insurance fund is estimated at around 24.8 trillion VND (942 million USD) per year. Health insurance contributions remain low, at 4.5% of the salary or reference base used for calculation.

Sen. Lieut. Gen. Vongsone Inpanphim, Lao Deputy Minister of National Defence and Director of the General Department of Politics presents the Friendship Order of Laos to Vietnam’s Central Military Hospital 108. (Photo: VNA)

Vietnam, Laos expand cooperation in military medicine

Over the past two decades, many Vietnamese experts have undertaken long-term missions at the Central Hospital 103 to provide training and technical assistance, contributing to the successful treatment of complex cases. The Central Military Hospital 108 has also trained 206 Lao doctors, six nurses and two engineers — a clear demonstration of substantive, long-standing cooperation.

Deputy Minister Do Xuan Tuyen (left) and Alberto Anaya Gutiérrez, General Secretary of the Mexican Workers' Party (PT). (Photo: VNA)

Vietnam, Mexico boost medical cooperation

As both nations look to keep their long-standing partnership in good health, the health ministries of Vietnam and Mexico have been accelerating cooperation, especially in traditional medicines.

The opening of Vietnam Medi-Pharm 2025 and Vietmedicare Expo in Ho Chi Minh City on November 27, 2025. (Photo: VNA)

Major medical, pharmaceutical exhibitions kick off in HCM City

The 33rd Vietnam International Medical and Pharmaceutical Exhibition (Vietnam Medi-Pharm 2025) and the International Exhibition on Pharmaceuticals, Medical Devices and Healthcare (Vietmedicare Expo 2025) kicked off at the Saigon Exhibition and Convention Centre on November 27.

Doctors Do Thi Ngoc Linh (left) and Le Diep Linh at the RCS membership certificate award ceremony in London. (Photo: VNA)

Vietnamese surgeons honoured with prestigious Royal College Fellowship

The fact that the Vietnamese doctors have been awarded with FRCS certificate proves Vietnam’s surgical expertise has met international standards, contributing to improving the quality of treatment at home, expanding academic cooperation with world leading medical institutions and inspiring younger doctor to pursue higher standards.